What is the origin of TELUS Digital?

• A. It originated as a cloud services division within TELUS in Canada.
• B. It began as Ambergris Solutions, a contact center operation in the Philippines, founded in 2005.
• C. It was created in partnership with Google in 2018.
• D. It emerged from Five9's acquisition in 2020.

Answer: (B)

This question tests understanding of where TELUS Digital came from. TELUS Digital originated from Ambergris Solutions, a Philippines-based contact center founded in 2005. This background matters because it explains why TELUS Digital emphasizes customer interactions, contact-center excellence, and digital enablement as its core focus—stemming from Ambergris’ roots in frontline customer service and operating in a global delivery model.

Other stories don’t fit this lineage, such as being a Canadian cloud services division, a partnership with Google, or arising from an acquisition of Five9. Those narratives don’t match TELUS Digital’s established origin, which centers on Ambergris Solutions and its contact center foundation.