What does go-live support typically entail in TELUS Digital's implementation services?

• A. Assistance during the transition to production, including issue resolution and stabilization.
• B. Only providing marketing collateral after deployment.
• C. Replacing all human agents with automation immediately.
• D. Shutting down the system after go-live.

Answer: (A)

Go-live support centers on the period when a TELUS Digital implementation moves into production. It involves assisting during the transition to production, rapidly resolving issues, and stabilizing the system so users can work with it as intended. Key activities include monitoring system health, triaging defects, deploying hotfixes, and coordinating with operations to ensure a smooth handoff to ongoing support. It also covers training and knowledge transfer for the client’s team so they can operate and maintain the solution after go-live. The other options miss the purpose entirely: marketing collateral isn’t part of go-live support, replacing all human agents with automation immediately isn’t the goal, and shutting down the system after go-live is the opposite of what go-live support is for.